Congressman Mann visits Rice County ECC

Congressman Mann see’s demonstration of Text-to-911 & Rapid Video

Rice County, Kansas March 6^th, 2023 – On March 3^rd, 2023, Congressman Tracy Mann stopped by and toured the Rice County Emergency Communications Center prior to his townhall in Lyons.  Public Safety Telecommunicator Diana Espinoza demonstrated the RCECC’s capability to process a Text-to-911 call for service.  Also, Ms. Espinoza demonstrated Rapid Video for Congressman Mann. Rapid Video provides the Public Safety Telecommunicator the ability requested access to the caller’s video camera.  Rapid Video will assist in situational awareness for the PST handling the request for assistance.

The RCECC processes over 19,000 administrative calls & 3,400 9-1-1 calls annually.  Last year the RCECC processed 28 Text-to-911 calls in 2022.  Those 28 text sessions resulted to 255 messages between the call & the Public Safety Telecommunicator.  Text-to-911 was implemented in November of 2017 and the RCECC implemented Rapid Video on January 25^th, 2023