Latest Version of SB 420

This is the latest version that we have of Senate Bill 420.

If you have any questions or concerns please feel free to contact Lori Alexander at

or Scott Ekberg at

Person standing next to k911 sign

Answering the Call for Help

The call handling system the Kansas 911 Coordinating Council utilizes for the statewide call handling solution has been acquired by Motorola Solutions.  Motorola Solutions has featured videos on the Kansas 911 Coordinating Council in regard to Text-to-911 and Answering the Call for Help on their website.  You can view the videos at the following link

Happy Anniversary 911!


Topeka, KS, February 16, 2018– The Kansas 911 Coordinating Council would like to recognize the 911 professionals of Kansas on the 50th anniversary of the 1st 911 call.

On Feb16, 1968, Alabama Speaker of the House, Mr. Rankin Fite, made the first 911 call from the Haleyville City Hall.

From that small beginning, 911 technology has become more sophisticated in response to consumer expectations.

Each advancement has improved our nation’s ability to get better, more reliable information to first responders so they can do their job of saving lives and property.

Kansas PSAPs are the vital link in saving lives and property. The Kansas 911 Coordinating Council has worked to provide a statewide call handling system that is ready for Next Generation technology.

In the coming months Kansas PSAPs on the statewide call handling system will be migrating to state-of-the art i3 standardized architecture. This upgrade will allow for new communications technologies to be utilized in contacting 911. The 78 PSAPs currently on the statewide call handling system are able to receive text-to-911. The future will bring the possibility of pictures, videos and telematics to 911 centers.



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Update to the 911 Outage January 27th, 2018

Today we received the Root Cause Analysis (RCA) report from AT&T in regard to the outage we experienced on the statewide hosted system on January 27th. As we had expected, the RCA shows that multiple events led to the outage. We were sure that this would be the case, as the system design would not allow a single fiber cut to create a 911 service event like we experienced. The corrective action plan, in our opinion, will make a recurrence of an event like this extremely unlikely. You can read the full RCA report here.

If you have any questions or concerns, please do not hesitate to reach out to us.

Lori Alexander, 911 Liaison


Kansas 911 ACT – Updated Bill Proposal

Here is the latest draft bill that we believe is being introduced today to the legislature.  Once the bill is introduced there will be committee hearings and floor debate.  As a result of these hearings and debate there could be changes to the proposed bill.  We encourage you to contact your state legislators asking for their support of the draft bill.




KS APCO/KS 911 Coordinating Council Conference October 2017

The Kansas 911 Coordinating Council has partnered with Kansas Chapter of APCO to host the fall conference in Newton, Kansas.

The conference provide three days of training and networking opportunities to Kansas Public Safety Telecommunicators.

Text-To-911 at Kansas PSAPs

The Kansas 911 Coordinating Council is pleased to announce the availability of Text-to-911 at Kansas PSAPs that are using the statewide call handling system.

On November 2nd, 2017, 71 Kansas Public Safety Answering Points (PSAPs) utilizing the statewide call handling system now have the ability to receive 911 text messages. Text-to-911 service will be available for those individuals who cannot safely make a voice call to 911 in an emergency. This will be a valuable service to the deaf and hard of hearing community.

Testing for Text-to-911 has been completed and is available with plans from AT&T, Sprint, T-Mobile, & Verizon Wireless. If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.

Some situations when Text-to-911 is appropriate:
• Deaf, hard of hearing callers, or individuals with a speech disability
• A caller who is unable to speak due to a medical or other condition
• Emergency situations that would put the caller in danger if making a voice call
• Examples include abduction, domestic violence or active shooter situation

When texting to 911, follow these guidelines
• Provide your exact address or location- Location accuracy is not as reliable through text messaging
• Explain the type of emergency or help that is being requested
• Be prepared to answer any questions that the 911 telecommunicator texts back.
• Use plain language; do not use abbreviations, symbols, emoticons, or photos.
• Messages should be brief and concise

Texting 911 can be done by typing “911” in the field for a phone number. No other numbers need to be used. Texting should be done through your wireless phones text messaging service and not from a third party texting applications.

Text-to-911 does require an active telephone service plan with data or it will not work.
Remember, the best way to contact 911 is by making a voice call. Please only utilize this service in emergency circumstances where a voice call is not possible or safe.

Kansas PSAPs and the Kansas 911 Coordinating Council are excited to offer Text-to-911 service to the citizens of Kansas.

Remember: CALL if You Can, TEXT if You Can’t!